Cookie Policy

This Cookie Policy explains how Lolajack Casino (referred to as “Lola Jack Casino”, “we”, “us”, or “our”) uses cookies and similar technologies on our website and related services provided to players in the United Kingdom. By visiting or using our site, you agree that cookies may be placed on your device in line with this Cookie Policy and our general Privacy Policy.

We encourage you to read this page carefully so you understand what cookies are, how we use them, the choices you have, and how they relate to your experience at Lola Jack Casino.

1. Who We Are

Lola Jack Casino is an online casino platform offering a wide range of games, including slots, live casino, table games, scratch cards, keno, bingo, jackpot slots, video poker and crypto games. We support both traditional payment methods and cryptocurrency payments, and we operate with strong security standards, using SSL encryption, anti-money laundering (AML) controls and know your customer (KYC) checks.

This Cookie Policy applies to all visitors, registered players and any person who accesses our website and services from the United Kingdom.

2. What Are Cookies?

Cookies are small text files that are placed on your device (computer, smartphone, tablet or similar device) when you visit a website. Cookies store bits of information which the site can read later. They help the website recognise your device, remember your preferences and understand how you use the site.

Cookies are widely used across the internet and are very common on gaming and casino sites. They play an important role in providing a secure, stable and user-friendly online experience.

3. Types of Cookies We Use

We use a number of different types of cookies for different reasons. Some are essential for our site to work, while others help us improve our services and your experience.

3.1 Strictly Necessary Cookies

These cookies are needed for the basic operation of our website and platform. Without them, our services would not work properly.

• Allow you to move around the site and use secure areas, such as logging into your account.
• Help us keep your session active while you browse or play games.
• Support security features, such as preventing unauthorised access and protecting your account details.
• Remember your cookie consent choices.

Because these cookies are essential, you cannot switch them off through our cookie management tools. You may be able to block them in your browser, but if you do, parts of the site may not function correctly.

3.2 Functionality Cookies

Functionality cookies help us remember your choices and provide a smoother experience on Lola Jack Casino.

• Remember your language and region settings.
• Store your preferred layout or display options where relevant.
• Help us recall that you are a returning visitor.
• May store certain preferences so we do not have to ask you again.

These cookies are not essential, but they improve your comfort on the site. If you disable them, some features may not remember your previous settings, and you may need to set your preferences each time you visit.

3.3 Performance and Analytics Cookies

Performance and analytics cookies help us understand how visitors use our website. They give us anonymous statistics so we can improve our service.

• Count visits and measure traffic sources.
• Show which pages are popular and which may need improvement.
• Help us understand how users move through the site.
• Identify technical issues such as errors or slow pages.

The information collected by these cookies is usually grouped and does not directly identify individual users. If you disable these cookies, we will lose some insight into how our site is used, which could make it harder for us to improve our services.

3.4 Advertising and Marketing Cookies

Advertising cookies (sometimes called targeting cookies) are used to show promotions that are more relevant to you, based on your interests and browsing activity.

• Help us manage and measure our marketing campaigns.
• Limit how often you see a particular advert.
• Allow us and our partners to understand if you clicked on an advert and then visited our site.
• May be used to build a basic profile of your interests so we can provide more relevant casino offers and updates.

These cookies may be set by us or by trusted advertising partners. If you disable them, you will still see adverts, but they may be less relevant to your interests.

3.5 Security and Fraud Prevention Cookies

We may use cookies and similar technologies to protect Lola Jack Casino and our players from fraud and abuse.

• Support AML and KYC processes by identifying suspicious patterns.
• Help detect repeated failed login attempts.
• Assist in protecting client funds and accounts from unauthorised access.
• Help us enforce our terms and conditions and prevent misuse of bonuses or promotions.

Disabling these cookies may reduce the level of security we can provide and may affect our ability to protect your account.

4. Cookies We May Use

The specific cookies we use may change from time to time as we update our technology and improve our services, but the categories remain similar. We may use both first-party cookies (set directly by Lola Jack Casino) and third-party cookies (set by other companies acting on our behalf or with our permission).

5. Cookies and Your Lola Jack Casino Account

Some cookies are linked to your Lola Jack Casino account and activity. For example, we may use cookies to:

• Confirm that you are logged in and linked to the correct account.
• Remember your game favourites or lobby preferences where such features are provided.
• Support bonus systems, promotions and VIP Club levels.
• Help ensure that free spins, reload bonuses and cashback are credited to the right player.

These cookies help us provide a stable experience and allow you to enjoy casino games, live dealer tables, jackpots and crypto games with consistent access to your account features.

6. Third-Party Cookies

We may work with third parties who place cookies on your device on our behalf. These partners help us with services such as analytics, advertising, payment processing support or game content.

• Analytics providers may collect anonymous statistics on how you use the site.
• Advertising networks may help us show relevant casino offers on other websites.
• Game studios and content providers may use cookies needed for certain game functions or to prevent misuse.
• Security partners may help identify fraud, money laundering patterns or technical issues.

These third parties must follow data protection rules and may only use cookies in line with our agreements and applicable law. We do not permit third parties to use cookies on our site for their own unrelated purposes.

7. Cookies, Personal Data and Privacy

Some information stored in or collected through cookies may be considered personal data, especially when combined with other data we hold about you as a registered player. For example, if you are logged into your account, certain cookies may be linked to your account ID.

We process this data securely and in line with our Privacy Policy and applicable data protection law. We make use of SSL encryption, AML checks, KYC verification and separate client funds to maintain a high level of safety for your account and your information.

Depending on the type of cookie and the way it is used, we may rely on different legal grounds for processing, including:

• Our legitimate interests in operating and improving a secure online casino platform.
• Your consent, where required for non-essential cookies, such as marketing and some analytics cookies.
• Compliance with legal duties related to AML, KYC, responsible gambling and fair play.

8. Consent to Cookies

When you first visit our site, or after significant changes to this Cookie Policy, you may see a cookie banner or pop-up asking you to accept or manage cookies.

This banner usually allows you to:

• Accept all cookies.
• Reject non-essential cookies.
• Choose which categories of cookies you allow (where such detailed tools are provided).

By clicking “Accept”, closing the banner, or continuing to use our site after seeing the banner, you may be giving your consent for certain types of cookies as described in this Policy.

9. How to Manage or Disable Cookies

You are in control of your cookie settings. You can manage or disable cookies in several ways.

9.1 Browser Settings

Most browsers allow you to:

• See which cookies are already stored on your device.
• Delete existing cookies.
• Block all cookies.
• Block cookies from specific websites.
• Block third-party cookies.

Instructions for managing cookies can usually be found in your browser’s “Help” or “Settings” menu. Keep in mind that blocking cookies may affect your ability to log in, play games, use payment functions or access some features of Lola Jack Casino.

9.2 In-Site Tools

Where available, we may offer in-site tools or links that allow you to change your cookie choices for different categories, such as performance or marketing cookies. Any settings you choose through our tools will work alongside your browser settings.

9.3 Opt-Out from Third-Party Services

Some third-party providers used for analytics or advertising may offer their own opt-out tools. These can usually be found on the providers’ websites and may affect how your data is collected and used across many websites, not only Lola Jack Casino.

10. Impact of Disabling Cookies

If you choose to disable or block certain cookies, please be aware of possible effects on your Lola Jack Casino experience:

• You may not be able to log in or stay logged in reliably.
• Games, bonuses or payment pages may not function as expected.
• Your preferences, such as language or layout, may not be saved.
• We may not be able to remember that you have seen certain notices, such as cookie banners.
• We may receive less information about how our site is used, which may slow our efforts to improve the platform.

Strictly necessary cookies must be active for our site and services to work correctly. For this reason, these cookies are usually set by default and cannot be turned off through our own tools, though you can still block them in your browser at your own risk.

11. Cookies and Responsible Gambling

We support responsible gambling and use certain tools and checks to help maintain a safe environment for our players. Cookies and similar technologies can support these aims by:

• Helping us recognise attempts to create multiple accounts in breach of our rules.
• Supporting self-exclusion and account closure measures.
• Assisting with checks for underage access, as our services are strictly for players aged 18 and over.
• Working alongside AML and KYC procedures that protect players and the integrity of our casino.

These uses are closely linked with our legal obligations and our broader duty of care to our players.

12. Cookies and Payment Services

Lola Jack Casino supports many payment methods, including cards, e-wallets, bank transfers and several cryptocurrencies. Cookies can be involved in these services in different ways, for example:

• Storing basic technical details needed to route you to the correct payment gateway.
• Helping ensure deposits and withdrawals are processed in a secure and stable manner.
• Supporting checks that protect against payment fraud or misuse.
• Helping us remember certain non-sensitive payment preferences where allowed.

Specific payment methods and partners may also use their own cookies when you are redirected to their pages. These cookies are controlled by the payment providers, and you should refer to their own privacy and cookie policies for details.

13. Cookies Used for Bonuses, Promotions and VIP Club

Our Welcome Package, Crypto Welcome Bonus, weekly reload offers and VIP Club benefits may involve the use of cookies and similar tools.

• Tracking which promotions you have viewed or claimed.
• Ensuring free spins or bonus funds are correctly linked to your account.
• Recording bonus activity needed to apply wagering requirements and expiry times.
• Supporting VIP Club level progress, cashback calculations and withdrawal limits.

Such use of cookies allows our systems to recognise eligible activity, apply bonus rules fairly and deliver consistent offers to you as a player.

14. Changes to This Cookie Policy

We may update this Cookie Policy from time to time, for example when we add new features, change our technology, work with new partners or adapt to new legal requirements in the United Kingdom or other relevant jurisdictions.

When we make significant changes, we will take reasonable steps to inform you. This may include:

• Posting a notice on our website.
• Updating the date of the Policy.
• Showing a refreshed cookie banner where required.

Your continued use of our site after any update means you accept the revised Cookie Policy. We recommend that you review this page from time to time to stay informed about how we use cookies.

15. Data Retention

Cookies themselves have different lifetimes. Some exist only for the duration of your session and are removed once you close your browser. Others remain on your device for a set period or until you delete them.

We keep data collected through cookies only for as long as needed to fulfil the purposes explained in this Policy, to meet legal, regulatory or AML obligations, to handle disputes or to enforce our terms and conditions, after which we remove or anonymise such data where suitable.

16. Your Rights

Depending on the laws that apply to you, you may have rights related to your personal data, some of which may be linked to cookies. These can include:

• The right to access personal data we hold about you.
• The right to request correction of inaccurate data.
• The right to request deletion of certain data in specific cases.
• The right to object to certain types of processing, including for direct marketing.
• The right to withdraw consent where processing is based on your consent.

To exercise these rights, you may need to contact us and confirm your identity, especially in relation to your Lola Jack Casino account. Some rights may be limited by legal or regulatory duties, AML rules or responsible gambling requirements.

17. Links to Other Websites

Our site may include links to other websites, such as game providers, payment services, partner sites or information portals. These third-party sites may use their own cookies and have their own privacy and cookie policies.

We are not responsible for the content or cookie practices of third-party websites. We recommend that you review their policies before providing any personal data or accepting cookies from them.

18. Children and Underage Use

Lola Jack Casino is strictly for players aged 18 and over. We do not knowingly target or collect information from minors. Cookies used on our site are intended for adult visitors and registered players who meet our age and eligibility requirements.

If we become aware that a person under 18 has created an account or used our services, we will take steps to close the account, remove or limit data where required and prevent further access, in line with our responsible gambling duties and legal obligations.

19. How to Contact Us About Cookies

If you have any questions or concerns about this Cookie Policy, about how we use cookies, or about your privacy in connection with Lola Jack Casino, you can contact us at any time.

Email: [email protected]

Our customer support, including live chat and email, is available 24/7 to assist you with account matters, technical issues, responsible gambling tools and questions about cookies or privacy.

20. Final Notes

By using the services of lolajackkcasino.com, you confirm that you have read, understood and agreed to this Cookie Policy, as well as our general terms and conditions and Privacy Policy. Your trust is central to our work, and we remain committed to offering a secure, fair and enjoyable online casino experience, supported by clear information about how and why we use cookies.