Privacy Policy

Last updated: 25 August 2026

1. Introduction

This Privacy Policy explains how Lola Jack Casino (referred to in this document as “Lola Jack Casino”, “we”, “us”, or “our”) collects, uses, stores and shares your personal data when you visit our website, create an account, use our casino services or contact us. It also explains your rights and how you can exercise them.

By registering an account, logging in, placing deposits or using any services on our site, you confirm that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, you should stop using our services immediately.

2. Who we are and contact details

Lola Jack Casino operates an online casino platform offering casino games, live casino, bonuses, VIP programmes and payment services, including crypto payments. We provide services to players located in the United Kingdom, subject to our Terms and Conditions, bonus rules, and this Privacy Policy.

If you have any questions about this Privacy Policy or about your personal data, you can contact us at:

Email (privacy and general data issues): [email protected]
Customer support email: [email protected]
Customer support live chat: 24/7 via our website

3. Scope of this Privacy Policy

This Privacy Policy applies to:

Visitors to our website
Registered players who hold a Lola Jack Casino account
People who contact us by email, live chat or other support channels
All services and features we provide on our site, including bonuses, promotions and VIP programmes

This Privacy Policy does not apply to third-party websites or services that may be linked from our site. Those services have their own privacy policies, and you should review them before sharing any personal data.

4. Legal basis for processing (United Kingdom)

We process your personal data in line with applicable data protection laws in the United Kingdom, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We rely on the following legal grounds:

Performance of a contract: To create and manage your account, provide casino games, process deposits and withdrawals, grant bonuses, and offer customer support.
Legal obligations: To meet anti-money laundering (AML) rules, know your customer (KYC) requirements, responsible gambling duties, tax and financial reporting duties and any other legal duty we must follow.
Legitimate interests: To keep our services safe, prevent fraud, protect our business, improve and develop our products, and handle regular business operations in a way that does not override your rights.
Consent: For specific activities, such as certain marketing communications, use of optional cookies and, where required, some forms of profiling or analytics. You can withdraw your consent at any time.

5. Types of data we collect

We collect different categories of data, depending on how you use our site and services.

5.1 Account and identity data

Full name
Date of birth (to confirm you are at least 18 years old)
Home address and country of residence
Email address
Phone number (if provided)
Username and password

5.2 Verification (KYC) and compliance data

Copies of identity documents (for example, passport, national ID card, driving licence)
Proof of address (such as utility bill, bank statement)
Proof of payment method ownership (for example, redacted card image, screenshot of e-wallet, crypto wallet evidence)
Source of funds or source of wealth details where required by AML rules
Additional details requested by AML or responsible gambling teams, including information about your income level or gambling habits where necessary

5.3 Gameplay and account activity data

Login and logout times
Games you play, game sessions and game outcomes
Bets placed, wins, losses, jackpots and bonus use
Participation in promotions, welcome bonuses, crypto welcome bonuses, weekly reload offers and VIP Club
Account status, VIP level, cashback and limits

5.4 Payment and financial data

Payment method details (for example, bank details, card type and masked card number, e-wallet ID, crypto wallet address)
Deposit and withdrawal history
Currency used (such as EUR, USD, USDT, PLN, NOK, AUD, CAD, CHF, CZK, HUF, NZD)
Transaction dates, times, amounts and method used
Internal payment identifiers and references

We do not store full payment card numbers or CVV codes on our own servers. Such details are handled through secure payment processors, subject to strong security standards.

5.5 Technical and device data

IP address and approximate location based on IP
Device type, model, operating system and browser type
Unique device identifiers and session identifiers
Traffic data, logs and pages visited
Referral source and campaign identifiers where applicable

5.6 Cookies and similar technologies

Cookie identifiers and preferences
Information about how you use our website and services
Data used for analytics, performance measurement and marketing (where allowed)

More information is provided in the Cookies and tracking section of this Privacy Policy.

5.7 Communication and support records

Emails, messages and attachments sent to or received from our support team
Live chat transcripts
Records of complaints, disputes and requests
Notes added by our support agents and risk team

5.8 Responsible gambling and risk data

Self-exclusion settings and account closure requests
Deposit limits, loss limits, session limits and other player protection measures
Records of responsible gambling interactions with our team
Behavioural patterns that may indicate gambling harm, fraud or abuse, where monitored in line with legal duties and our legitimate interests

6. How we collect your data

We collect personal data in several ways:

Directly from you: When you register, log in, update your profile, submit KYC documents, deposit or withdraw funds, communicate with our support team or take part in promotions, bonuses or VIP programmes.
Automatically: Through cookies, scripts and tracking technologies used on our site. This includes data about how you interact with our pages and features.
From third parties: Payment providers, fraud prevention services, AML and KYC service partners, marketing partners and other business partners may share information with us, where this is lawful and necessary.
From public sources: Where needed to meet legal duties, verify information or combat fraud, we may review public records and databases.

7. How we use your data

We use your personal data for the following purposes:

7.1 Account setup and management

To create and maintain your Lola Jack Casino account
To verify your age and identity
To manage security settings, login details and account preferences
To track your VIP level and rewards, such as cashback and withdrawal limits

7.2 Providing casino services

To let you play slots, table games, live casino, bingo, keno, scratch cards, jackpot slots, video poker and crypto games from our providers such as NetEnt, Pragmatic Play, Evolution and Ezugi
To enable you to make deposits and withdrawals through methods such as Zimpler, cards, Paysafecard, Revolut, Skrill, Neteller, MiFinity, bank transfer and different supported cryptocurrencies
To manage bonuses and promotions, including Welcome Package, Crypto Welcome Bonus, Weekly Reload offers, VIP Club and any similar campaigns

7.3 Payments, AML and KYC

To process deposits, withdrawals and currency conversions in supported currencies
To run KYC and AML checks, including source of funds checks where required
To meet financial reporting duties and keep transaction records
To prevent and detect fraud, misuse of bonuses, abuse of promotions and other prohibited activities

7.4 Security and integrity of our services

To safeguard your account with tools such as SSL encryption, risk monitoring and security alerts
To monitor access, detect suspicious behaviour and protect client funds held in separate accounts
To protect our systems from attacks and unauthorised access

7.5 Responsible gambling

To enforce age restrictions (18+)
To offer self-exclusion, account closure and other gambling control tools
To review your activity where there are concerns about gambling harm
To follow responsible gambling rules under applicable UK laws and guidance

7.6 Customer service and communication

To respond to your questions by email, live chat or other channels
To handle complaints, disputes and account-related requests
To send service messages about changes to terms, privacy, bonuses or technical issues

7.7 Marketing and promotions

To send marketing messages, newsletters, bonus alerts, VIP updates and promotional content, where allowed by law and based on your preferences
To personalise offers, for example by suggesting certain bonuses, reloads or VIP benefits based on your activity and preferences, subject to applicable legal limits and your marketing settings
To measure the success of campaigns and improve future offers

You can opt out of marketing communications at any time using links in our emails or by contacting us.

7.8 Analytics and service improvement

To analyse how players use our site and games
To improve layout, performance and game selection
To test new features, bonuses or promotions with selected groups of players

8. Cookies and tracking technologies

Cookies are small text files stored on your device when you visit our site. We use cookies and similar tools to ensure our site works correctly, to remember your settings, and to understand how you use our services.

8.1 Types of cookies we use

Strictly necessary cookies: Required to run the site and let you log in, place bets, process payments and keep your session alive.
Functional cookies: Help remember your preferences, such as language, currency or display options.
Performance and analytics cookies: Help us measure traffic, see which pages are most popular and improve our services.
Marketing cookies: Help us show more relevant offers and measure marketing performance. In some cases these cookies are set by third-party partners.

8.2 Managing cookies

You can control cookies in your browser settings and, where provided, through cookie consent tools on our site. If you disable some cookies, certain features of the site may not work as intended, and your experience may be limited.

We do not sell your personal data. We may share it with selected partners and authorities where this is needed for service delivery, legal duties or legitimate interests. Typical recipients include:

Payment providers and banks: To process deposits, withdrawals and chargebacks, and to prevent fraud.
Game providers: To allow you to access games delivered by third-party studios and live casino providers.
Identity and KYC service providers: To confirm identity, check documents and meet AML rules.
Fraud prevention and security partners: To prevent account takeover, abuse of bonuses, money laundering and other illegal or harmful acts.
Marketing and analytics partners: To send approved marketing messages, run campaigns and measure website traffic, where this is allowed by law and based on your preferences.
IT and hosting providers: To host our systems, databases and security infrastructure.
Professional advisers: Such as lawyers, accountants and auditors, where they must see limited data to provide their services.
Public authorities and regulators: Law enforcement, courts, financial authorities and gaming regulators where we are legally obliged to share data.

10. International data transfers

Some of our partners and service providers may be located outside the United Kingdom or outside the UK data protection area. Where we transfer your personal data to such partners, we take steps to ensure that it remains protected.

These steps may include:

Using standard contractual clauses or other safeguards approved for international transfers
Carrying out checks on partners’ security measures
Limiting data shared to what is required for the stated purpose

11. Data retention

We keep your personal data for as long as needed to provide our services and to meet legal, regulatory and business needs. In practice, this means:

Data linked to your account is stored for as long as your account is active.
After account closure, we keep essential information for a period dictated by AML, gaming and financial record rules. This can be several years, depending on the type of data.
Documents used for KYC and AML checks are kept for the legal retention period required by relevant laws.
Support records and complaint files are kept as long as required under consumer and gaming rules.
Marketing data is kept until you opt out or until it is no longer needed.

When personal data is no longer required, we delete it or anonymise it in a safe way.

12. Security of your data

Lola Jack Casino uses a range of technical and organisational measures to protect your personal data, including:

SSL encryption for data in transit between your browser and our servers
Separated client funds accounts, so player balances are not mixed with business funds
Strict access controls so that only authorised staff and partners can access personal data where needed
Monitoring of systems for suspicious activity and potential threats
Internal policies and staff training on data protection, AML and responsible gambling

No system can be fully secure, but we strive to keep your data safe and review our security controls regularly.

13. Your rights under data protection law

As a data subject in the United Kingdom, you have several rights in relation to your personal data. These rights are subject to legal limits and may apply differently depending on the situation.

13.1 Right of access

You can ask us for a copy of the personal data we hold about you and information on how we process it.

13.2 Right to rectification

You can ask us to correct inaccurate or incomplete personal data. Some details, such as your email or phone number, may be updated directly in your account profile, while others may require support assistance.

13.3 Right to erasure

You can ask us to delete your personal data in certain cases. We may not be able to delete data that we must keep for legal reasons, such as AML and financial records, responsible gambling duties or pending disputes.

13.4 Right to restriction of processing

You can request that we limit the processing of your data in certain situations, for example while a dispute about accuracy is being checked.

13.5 Right to data portability

You can ask to receive your personal data in a structured, commonly used and machine-readable format, and to have it sent to another controller where technically possible and where the legal conditions are met.

13.6 Right to object

You have the right to object to certain types of processing, including direct marketing and some processing based on legitimate interests. Where you object, we will stop that processing unless we have pressing legal grounds or we must keep processing for legal reasons.

If we use automated processes that have legal or similarly significant effects on you, you may have the right to request human review, express your point of view and contest the decision. This may be relevant, for example, in risk decisions or account reviews. We explain relevant uses of profiling in this policy where they apply.

13.8 How to exercise your rights

To exercise any of your rights, please contact us at [email protected]. For your safety, we may ask for proof of identity before completing your request.

14. Marketing preferences

We may send marketing messages about Lola Jack Casino, promotions, bonuses, tournaments and VIP Club benefits, where this is in line with UK law and based on your consent or our legitimate interests.

You can control your marketing preferences in the following ways:

Using the unsubscribe link in promotional emails
Adjusting communication settings in your account (where available)
Contacting our support team or emailing [email protected]

Please note that even if you opt out of marketing, we may still send you important service messages, such as notices about your account, payments, security or changes to this Privacy Policy.

15. Responsible gambling and data

Lola Jack Casino supports responsible gambling and uses data to help protect players.

We process information about your age, location and activity to ensure that minors do not use our services.
We store self-exclusion requests, account closure requests and limits so that we can honour those settings and protect you from unwanted play.
We may review game behaviour, deposit patterns and communication history where responsible gambling flags arise, as part of our duty to protect players from harm.

These activities are handled with care and in line with data protection rules and gaming regulations.

16. AML, fraud prevention and data

As part of our AML and fraud prevention duties, we must carry out checks and monitor your activity on the site. This may include:

Identity checks and verification of documents
Checks around payment methods and unusual transactions
Review of large or unusual activity patterns
Sharing limited data with law enforcement or regulators where legally required

Where we have concerns about money laundering, fraud, bonus abuse, identity theft or other prohibited behaviour, we may suspend or close accounts and delay or refuse payments, subject to our Terms and Conditions and legal duties.

17. Children and underage use

Our services are strictly for persons aged 18 or over. We do not knowingly collect or process personal data of minors. If we discover that a player is underage, we will close the account, cancel bets, and take steps to remove or anonymise any personal data where permitted by law.

If you believe that we may have collected data from a person under 18, please contact us at [email protected].

18. Links to third-party websites

Our site may contain links to external pages, services or platforms. These third-party sites are not controlled by Lola Jack Casino and have their own privacy rules. You should review their policies before sharing any personal data. We are not responsible for how third parties handle your information.

19. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in law, regulatory guidance, our services or internal practices. When we update the policy, we will post the revised version on our site and update the “Last updated” date at the top.

In cases where changes are significant, we may also notify you by email or through on-site notices. Your continued use of our services after an updated Privacy Policy comes into effect means that you accept the revised terms.

20. Complaints and contact

If you have concerns about how we handle your personal data, we encourage you to contact us first so that we can seek to resolve the matter quickly and fairly.

Primary contact for privacy and data issues: [email protected]
Customer support (general issues): [email protected] or live chat (24/7)

You may also have the right to lodge a complaint with the relevant data protection authority in the United Kingdom if you are not satisfied with our response.

21. Additional information for UK players

Lola Jack Casino offers a range of services tailored to UK players, including multiple currencies, banking methods and responsible gambling tools. Our handling of personal data is aligned with UK data protection rules and expectations for secure and fair online gaming.

We encourage you to review this Privacy Policy together with our Terms and Conditions, bonus rules and responsible gambling information. These documents together explain how our casino works, which rules apply to gameplay, and how your rights and interests are safeguarded.

22. Contact details summary

Website	lolajackkcasino.com
General privacy contact	[email protected]
Customer support email	[email protected]
Customer support live chat	Available 24/7 on our website

If you have any questions about this Privacy Policy or your personal data, please contact us by email. We will do our best to assist you promptly and clearly.